FAQ

Shipping destinations:

• For now, we can only ship nationwide (Philippines)

Shipping times:

• Metro Manila orders take 2 to 5 business days to be delivered to you and we ship within 1-2 business days via Ninja Van, LBC (Cash on Pick up),  J and T or Lalamove (upon request and shouldered by the buyer).

• Outside Metro Manila orders take 5 to 10 business days to be delivered via Ninja Van, LBC (Cash on Pick up), J and T or Lalamove (upon request and shouldered by the buyer and we ship within 2 business days.
• Shipping time might vary depending on location, shipment method and other factors.

You can select your preferred payment method at checkout.

• We accept secure payments via Credit Cards, Debit Cards & PayPal.
• We also accept offline payments via online transfers & direct bank deposit or Gcash.
• Cash on Delivery is also available

Your 100% satisfaction is important for us. We make sure that all items went thru our Quality Control procedures and all are packed with utmost care. In addition, we offer a 30-days Return & Exchange Policy with the following conditions:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund but the customer shall return the item first for investigation.

• The customer shall shoulder first the shipping fee back to our warehouse for inspection and will be reimbursed accordingly if the item was proven damaged.

• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.

• To be eligible for a return, goods must be unopened, unused and accompanied by proof of purchase.

• For returns, please email powermarkfortune@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.

• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.

• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.